Journey
Your path into Support at Home, from working out if you are eligible to applying, being assessed and understanding your classification.
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Support at Home Explained: The Complete Guide
Support at Home is the Australian Government program that, from 1 November 2025, replaced Home Care Packages. It helps older people get funded care and services in their own home. Each person is given one of 8 funding classifications based on assessed need. You then choose a provider and how your care is delivered.
All Journey guides
Am I Eligible for Support at Home?
You may be eligible for Support at Home if you are aged 65 or over (50 or over for First Nations people) and need help to keep living safely at home. A free in-home assessment (by an ACAT team for higher needs, or a RAS assessor for lower needs) confirms your eligibility and sets your classification. You apply through My Aged Care.
How to Apply for Support at Home (2026 Steps)
To apply for Support at Home, call My Aged Care on 1800 200 422 or register at myagedcare.gov.au. You answer a short phone screen, then book a free in-home assessment (ACAT or RAS). If approved, you are assigned a classification and quarterly budget. When a funded place becomes available, you choose a provider and start your care.
The Aged Care Assessment Explained: What to Expect
An aged care assessment checks how much help you need at home and helps decide your funding under Support at Home, the government program that replaced Home Care Packages. A trained assessor visits, asks about your daily life and health, then recommends a classification (1 to 8) that sets your budget. The assessment is free.
Getting Started with Support at Home: The Complete Onboarding Guide
Everything you need to know from the first call to My Aged Care through your first invoice, a step-by-step roadmap of the entire Support at Home onboarding journey.
Navigating the Support at Home Classification System
A deep dive on classifications 1 to 8, how grandfathered Home Care Package clients transition across, what each classification unlocks in budget and services, and how to request a reassessment when your needs change. Support at Home replaced Home Care Packages on 1 November 2025.