If you've applied for a Support at Home (SAH) package, you're probably wondering how long it will take to get approved and start receiving care. Waiting times are a real concern for older Australians and their families, and they vary significantly depending on where you live and current demand in your region.
How long does SAH approval take?
Once you've applied through your aged care access point, the assessment process typically takes 2–4 weeks, though this can vary. After your needs assessment is complete, you'll receive a referral for a SAH package. The time from referral to actually starting care depends on provider availability and your chosen service delivery model.
Regional variation in waiting times
Waiting times are not uniform across Australia. Metropolitan areas with more providers tend to have shorter waiting periods, while rural and remote regions often face longer delays. Some regions have experienced significant backlogs, particularly in high-demand areas. It's worth asking your aged care access point about typical timeframes in your local area.
Self-managed vs fully coordinated: does it affect waiting time?
Choosing a self-managed package can sometimes mean faster access to care. Self-managed providers typically have more flexibility in onboarding, whereas fully coordinated services may have longer lead times due to their more involved coordination model. If waiting time is a concern, this is worth discussing with your provider.
What you can do while you wait
While waiting for your SAH package to commence, you may be eligible for short-term support through other aged care programs. Your aged care access point can advise on interim options. Some people also use private care services temporarily, though this comes at personal cost. Planning ahead with your family about your care needs can help ensure a smoother transition once your package is approved.
Checking on your application status
Don't hesitate to contact your aged care access point to check on progress. They can tell you where your application stands and provide a more accurate estimate of when you might expect approval. Having your application reference number handy will speed things up.
Choosing the right provider for your situation
Waiting times are just one factor in choosing a SAH provider. You'll also want to compare service quality, pricing models, and whether self-managed or fully coordinated care suits your needs. Comparing providers side-by-side can help you find one that offers both reasonable waiting times and the care approach that works best for you.