Home Care Prices (homecareprices.com.au) is operated by Trilogy Care Pty Ltd (ABN 86 642 010 875). We take complaints seriously. This page sets out how to raise a concern, depending on what your complaint is about.
1. A complaint about this website
If your complaint is about the Home Care Prices website — its content, the information we publish, or your experience using it — contact us:
Trilogy Care Pty Ltd
Email: [email protected]
Phone: 1300 318 723
- We will acknowledge your complaint within 5 business days of receiving it.
- We will investigate and respond within 30 days.
- If you are not satisfied with our response, you can escalate it using the relevant pathway below.
2. A privacy complaint
If your complaint is about how we have handled your personal information, contact our Privacy Officer:
Trilogy Care Pty Ltd
Privacy Officer
Email: [email protected]
Phone: 1300 318 723
We handle privacy complaints under the process set out in our Privacy Policy. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
3. A complaint about an aged care provider
Home Care Prices is a comparison website, not an aged care provider. If your complaint is about the care or services delivered by an aged care provider (including Trilogy Care in its capacity as a provider), you can raise it directly with the provider, or contact the independent regulator, the Aged Care Quality and Safety Commission:
Phone: 1800 951 822
Website: agedcarequality.gov.au